I need customer support phone number

[JCwhatever]

All my arlo cameras stopped working and still has battery. I’m not getting any video or the lights aren’t going on on the cameras. What is supports phone number

[jguerdat]

Use the app to go to Settings, Support and choose your camera. As long as you have a subscription, scroll down to Contacts for methods to talk to official support.

[Patrickhelsley]

I got logged out of my app, went to go log back in, and it says unknown users. 

[BrookeN]

Is this from the app or the web browser? If it is from the app I suggest uninstalling and reinstalling the app to see if you are able to log in. If it is from the web browser I suggest trying a different browser or deleting the cache and cookies. 

[Eliz12345]

I have had a subscription to arlo for approximately 6-7 years. For some reason my membership lapsed and every time I try and renew it i get the alert electronic payment cannot be accepted.  I have tried multiple cards that I know work. I cannot find a number anywhere and cannot chat with someone as my membership is no longer active.  How do I get help with this issue?

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[dianaanded]

!. Need to talk to someone about the 30 day trial on the subscription service. I already have an alarm and don't need all the new whistles and bells and don't know how to get rid of the trial.

2. Since you put me in the 30 day trial my feed will not go back 7 days

3. My cameras aren't notifying me when they are active though when I step in front of them I see the feed on my phone except for one camera and I see no feed even though I deleted the camera and resynced it.

I am home now and tomorrow after 12 pacific time

[StephenB]

---

@dianaanded wrote:

!. Need to talk to someone about the 30 day trial on the subscription service. I already have an alarm and don't need all the new whistles and bells and don't know how to get rid of the trial.

2. Since you put me in the 30 day trial my feed will not go back 7 days

---

While on the trial, your feed goes back more than 7 days.  The trial will end on its own when the 30 days is up.

---

@dianaanded wrote:

3. My cameras aren't notifying me when they are active though when I step in front of them I see the feed on my phone except for one camera and I see no feed even though I deleted the camera and resynced it.

---

First see if you can make a manual recording each camera while livestreaming it.

Then look at the rules in the mode(s) you are using (likely Arm Home and Arm Away).  See if there is a rule for each of your cameras, and also make sure that rule is set to notify you when motion is detected.

• https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations