Arlo|Smart Home Security|Wireless HD Security Cameras

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JCwhatever
Follower
Follower

All my arlo cameras stopped working and still has battery. I’m not getting any video or the lights aren’t going on on the cameras. What is supports phone number

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jguerdat
Guru Guru
Guru

Use the app to go to Settings, Support and choose your camera. As long as you have a subscription, scroll down to Contacts for methods to talk to official support.

Patrickhelsley
Aspirant
Aspirant

I got logged out of my app, went to go log back in, and it says unknown users. 

BrookeN
Arlo Moderator
Arlo Moderator

Is this from the app or the web browser? If it is from the app I suggest uninstalling and reinstalling the app to see if you are able to log in. If it is from the web browser I suggest trying a different browser or deleting the cache and cookies. 

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