I changed my email address and never got an verification email

[DarthSupreme]

I am highly disgruntled after being on the phone with support for three hours trying to make them understand that I am not getting a verification email from their system. I got a case number from them. But no email verification. I am stuck in limbo. I can login with my password and do get a verification code to finish the login process. After that the screen says “Create Arlo Account. Email Verification. We sent an email to email address. Xxxxx@outlook.com. Open the email and tap the link to verify.” I checked the spam folder and nothing. I couldn’t even login to the Arlo community with my regular account. Support was no help. This is security we are talking about and they cannot resolve this by other means is highly disturbing. When I created this account to communicate in forms I got an email right away. I see that other people who created a new account never got verification email also. I already had an account and changed my email address and now I am stuck. Has anyone ever get this resolved? Support said they cannot do anything and sent it engineering or higher level support.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[DarthSupreme]

I already have a case open but nobody called me. I think my Outlook email is the issue. So I don't know what the solution can be. I asked if they can rollback to my old email and they said they can not do that. I cannot even cancel my subscription if I cannot login and start over. I seen on this community right of the bat with an account setup the user didn't get an email for verification and couldn't continue with a new account. My issue happened on the 3/22. I spoke with support and they said they would escalate to a engineer or higher level of support. Nothing. No call. Dealing with MS is even worst. You cannot even get someone on the phone. Arlo should have made it that until your email verification is completed the old email address could still work. That's not the case. Stuck......

[StephenB]

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@DarthSupreme wrote:

Arlo should have made it that until your email verification is completed the old email address could still work. 

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I agree.  @JamesC - can you forward that suggestion to Arlo Development?

[BrookeN]

We appreciate your feedback, I have passed this feature request onto our development team.