I Cant Cancel My Subscription!!!!!

[ColeM]

Ive Tried Everything That The Robot Said And When I Try To Click The Subscription Button In Settings It Is A Unclickable Button. Hopefully I Can Find  A Real Person To Help Me............ 

[BrookeN · Accepted solution]

Have you tried to cancel following these steps? 

To cancel subscriptions or trials:

1. Log in at my.arlo.com.
2. Click Settings > Subscription.
3. For subscriptions, click Cancel Subscription and follow the prompts.
4. For free trials, click Manage, then either Cancel Trial (single camera) or Cancel All Trials (all cameras).
   
    

[Molandrum]

I want to cancel my Arlo subscription immediately.  The website despite what it says does not allow you to access the subscription page to cancel.

[BrookeN]

Please try these steps:

https://kb.arlo.com/000063052

My apologies I sent the instructions for the previous user interface. 

[Anna_Lear]

Please can I get assistance for this same issue. Me and/or my partner have been paying a subscription since June 2023 and did opt to cancel. Both our accounts when we log in say there are no active subscriptions. We’ve been paying a subscription for well over a year even though it’s been cancelled. Please can someone help get this checked and refunded. We reached out on multiple channels and are now going this route as we can’t get in contact with anyone. Not impressed by the service or how difficult it is to get these sort of things rectified. I can provide email addresses for both accounts - partner is the main holder who’s granted my access and the debit comes out of my account.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[Greypower]

I have been paying a $NZ14.99 subscription for 3 years, and now, as all my cameras have been stolen, I wish to cancel my subscription.

The Arlo dashboard shows I have 'no subscription'. Therefore, it would appear, that as I have 'no subscription', according to Arlo, I am unable to cancel.

Any help greatly appreciated.

[Greypower]

Please read my post, according to Arlo I don't have a subscription.

[Greypower]

I tried everything suggested on the forum and nothing works.

[StephenB]

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@Greypower wrote:

Please read my post, according to Arlo I don't have a subscription.

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Did you DM @BrookeN ?  That DOES NOT require an Arlo subscription.

[MOTHER4031]

I still cannot cancel my subscription.

[BrookeN]

@MOTHER4031  Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

@Anna_Lear thank you for providing that information. I have reached out to support, they will contact you as soon as possible.