Arlo|Smart Home Security|Wireless HD Security Cameras

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highpockets003
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How do I select multiple non-sequential video files to either watch in succession or delete? (regardless of which camera the file came from).

 

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jguerdat
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You can't select multiple videos to view sequentially but, depending on which user interface (UI) you have you can do so for deletion. The old UI, which uses Library to view videos, allows you to long press on one video thumbnail to begin selecting others. The new UI, using Feed, does not currently support selecting multiple videos. I  recommend not deleting since there have been many cases over the years where someone wants a video back which can't be accomplished. Just let the 30 days expire for the videos and download any videos proactively.

highpockets003
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Your software NEEDS to allow the user to select multiple videos for whatever action; deletion, viewing all in sequence, emailing, etc. It's very irritating to need to watch 30 10-second videos (where the action did NOT stop); while have to go back and forth btw the library and individual videos. VERY IRRITATING.

I'm using an iPad Pro 2 on iOS 16.3.1

Additionally, it's irritating to NOT be able to BACK to the library after watching a 10-second video in landscape. I either have to tilt the ipad 90 degrees or close the app all together; what a pain, especially if there are 30 10-second videos I need to watch.

Is there an easy way to watch/delete/move my videos on a Win10 desktop computer?
And, no, an Android phone is too small.

jguerdat
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Doesn't matter what device you use - the same method/issue remains.

highpockets003
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Signed into my Dashboard on a Win10 box using Chrome. Not only is the video replay in a tiny window, but it will NOT play the video!!! Nor can I select multiple 10 second videos to have them played in serial instead of playing one video at a time.

StephenB
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@highpockets003 wrote:

Signed into my Dashboard on a Win10 box using Chrome ... but it will NOT play the video!!! 


Chrome won't play 2K or 4K videos unless the PC has hardware acceleration for H.265/HEVC.

 

If you give us some more details on your PC (particularly the processor) we can check that for you.  If you right-click on "this pc" and select "properties" you will find the processor listed there.

highpockets003
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You didn't tell how to get to the 'this pc' window. Regardless, see the attached.

This still doesn't fix all the problems with the software when using an iPad.

 

Clipboard01.jpg

StephenB
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Ok, this is a 7th generation Intel processor (Kaby Lake).  The hardware does have HEVC acceleration.

 

The next thing to check is whether Chrome is set up to use it.  Go into the Chrome settings, and enter "hardware" in the setting search bar.  You should see a setting for "Use hardware acceleration when available".  Make sure that is set.

highpockets003
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The accel button was already enabled.

StephenB
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@highpockets003 wrote:

The accel button was already enabled.


Can you play the HEVC test video in the link below in your browser?

highpockets003
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The HEVC test video does NOT play in Chrome, latest revision and updated.

StephenB
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Guru

@highpockets003 wrote:

The HEVC test video does NOT play in Chrome, latest revision and updated.


Then Pro 4 recordings videos won't play on that PC either, since the the 2K/4K recordings are all compressed with HEVC.

 

A bit surprising, since the internal graphics for your processor is supposed to include HEVC hardware acceleration.

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