Help with installing Pro 4

[Margaret8331]

I have live chat for more than 2 hours about the synchronization of the Pro 4, it can’t be solved. So I requested to continue on another day. The first one agent can’t solve it and leave the chat. Then I requested another live chat, the agent requested me to wait 3-5 mins… I waited for over 20mins… it seems he quit the chat conversation. So ridiculous!

Finally., I requested a call chat… also it can’t help and transfer the line to another dept… very poor connection… nothing changed and she dropped the line. 
anyone in Arlo can handle this issue ? I want to cancel the subscription and sell all my cameras.

[jguerdat]

Give us all details and we can usually help you through any issues that aren't hardware-related. WHat have you tried and what do you see? Every detail counts.