6 cameras in my system, 1 will not update snapshot after motion is detected

[FrustratedNinja]

Hope someone can help, tech support is a joke.

One of my Arlo Pro 4 cameras is not updating snapshot after motion is detected. Have tried all the usual troubleshooting steps. remove, reboot, re add, factory reset, clear cache, etc. Wifi signal is not issue, internet speeds not an issue, other cameras are fine.

When motion is detected the snapshot will update for a few seconds then revert back to snapshot of last live view.

Is there a solid fix? Forum search indicates this is recurring problem with no solid solution but the posts are closed to further conversation.

TIA

[FrustratedNinja]

Same problem with no clear fix 

[FrustratedNinja]

more examples

https://community.arlo.com/t5/Arlo-Ultra/Thumbnail-doesn-t-update-the-view-to-the-last-video-capture...

https://community.arlo.com/t5/Arlo-Pro-2/Preview-Snapshots-Not-Updating/m-p/1863140 

[FrustratedNinja]

Bump

[FrustratedNinja]

Would a case number help?

[FrustratedNinja]

Newest app update did not fix issue. Engineering department is supposedly looking into my problem but I feel like the support team just says that when they can't find a solution. Arlo subscriber for years. 

Is there a moderator that can look up case numbers?

TIA

[JamesC]

The development team has investigated reports of this behavior in the past. I will look into your case and request an update from the development team.

JamesC

[FrustratedNinja]

That would be great. Thank you.

#44665769

[FrustratedNinja]

Any word from dev team?

Thanks!

[JamesC]

No updates yet, this appears to be a challenging issue to consistently reproduce internally. The development team is still investigating.

JamesC

[FrustratedNinja]

Any updates?

[JamesC]

I've sent you a private message containing additional details.

JamesC