Arlo|Smart Home Security|Wireless HD Security Cameras
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Twiggy28
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‎2022-08-04 02:18 PM
Camera is not recognized by Wi-Fi chime goes off the camera is not recognized
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JamesC
Community Manager
Community Manager
‎2022-08-05 10:06 AM

Twiggy28,

 

Check to make sure your mobile device is connected to your 2.4ghz WiFi SSID. Also be sure you're entering your SSID and password for your network correctly.

 

If you're still experiencing an issue, try factory resetting the camera before attempting to onboard. Follow the steps here: https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

 

JamesC

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