Floodlight will not charge

[lachadan]

I've have 2 Arlo doorbells, a floodlight, and on Dec 7th bought a Arlo 4 Pro and Solar charger. I charged it over the weekend and then installed it outside. Everything worked great for a bit. Solar charger was keeping it charged. Last week, the camera went offline with a message saying it needed to be charged and was at 1%. So I went ahead and brought it inside, connected it to an Arlo charging block and mag cable and nothing. Pulled down my floodlight and plugged it in blue light blinked and it began charging fine.

Do a hard reset, pull the battery to check for water, everything looks fine. Still will not charge.

Now the frustration after an hour of online chatting to Arlo Support, the person confirms the camera or battery may be bad and would like to send me a replacement. Great...

Please provide proof of purchase.

I explain I no longer have the proof of purchase but I bought it from arlo.com. I gave them the email account I used to log in, the date and billed amount. 

Same rhetoric. Have to provide proof of purchase.

How do I find my order history on Arlo.com?

Is there a way to get better support?

Thanks in advance.

[JamesC]

lachadan,

I have reviewed your open support ticket and it appears the RMA has been initiated. For status updates on your support ticket, log in to your Arlo Secure mobile app and navigate to Settings > Support.

JamesC