Factory reset

[Jerry_E]

Received the other Day a message that Arlo had received a request to Factory reset one of my cameras. Did not come from me. Most likely a reset was made remote by someone, Arlo I guess. The result was that the camera was removed from the App. Since the camera is mounted at my summer house, some 400 km from where I live, its not possible to add it back and activate it.

Anyone experienced something similar?

[StephenB]

Sometimes we've seen posts here from other users saying their cameras spontaneously sent this message.

They had to on-board again (which of course is difficult if the cameras are remote).

[Jerry_E]

A reset can obviously be done remote by someone, not checking that the request is valid or automatically. 

Jerry 

[ShayneS]

Hi @Jerry_E 

Thank you for the feedback. This is an error that the team is aware of. I will provide another update as soon as possible. 

[Jerry_E]

ShayneS,

The error known by the team, really messed it up for me. Being 400 km from the cameras, I am unable to reconnect the device. So the error created a big problem for me.