Connection to wifi when camera went offline. would not restart. removed from wifi

[II5554594]

Cameras were purchased august 23...so barely 2 months old. 1 of 4 cameras went offline...would not restart. Removed from wifi and sat on my kitchen table for at least 2 weeks waiting for young friend to help me. Called customer service yesterday for help and was told warranty expired. What?? Spoke with a foreigner that was hard to understand and  with  a bad connection, conversation was hard to comprehend.

He was no help at all !   All he wanted to do was sell me a service policy for 1..3..5..lifetime years. 1 year policy was $129.99. What?? I tried connecting to the  wifi myself and the response was 

"no Arlo device found."  The man said because my device was not "new." HUH??  All I need is how to reintroduce my camera to the internet wifi.  So far the other 3 cameras are doing their job. This customer service practice is deceptive and leaves a lot to be desired!!. I am frustrated and angry.  

[StephenB]

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@II5554594 wrote:

All he wanted to do was sell me a service policy for 1..3..5..lifetime years. 1 year policy was $129.99.

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Where did you find the number to call?

[II5554594]

Found number online. 408 638-3750

[II5554594]

Found the number online  408 638-3750

[jguerdat]

Googling for support is always a bad idea - use the Arlo site for contact info. If you check the support link on arlo.com you'll see how to use the app for phone contact. I see 866-214-6520 when I click on phone.

[dcfox1]

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@jguerdat wrote:

Googling for support is always a bad idea - use the Arlo site for contact info. If you check the support link on arlo.com you'll see how to use the app for phone contact. I see 866-214-6520 when I click on phone.

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The 408 number he called  was the one listed in the contact us links but it is gone now and now when called  just refers you to the app. I also see the 866 number now in the App. @II5554594 May have been quoted for a subscription which you need now if out of warranty and the 129 bucks with tax would add up to that for 12 months.