Arlo Pro 4 - Why would it be taking so long to play a video or get a live shot.

[Shanig]

Why would it be taking so long to play a video or get a live shot. When I click on the camera, it says connecting and the wheel seems to spin forever.

[StephenB]

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@Shanig wrote:
Why would it be taking so long to play a video or get a live shot. When I click on the camera, it says connecting and the wheel seems to spin forever.

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Often that problem is linked to a poor connection (either between the camera and the Arlo cloud, or between the phone and the Arlo cloud).

• What is the signal strength you are seeing for the camera? 
• Does this always happen, or just sometimes? 
• Does it happen both on the phone and a PC browser (my.arlo.com)?