Connecting Pro 4 with 5Ghz bandwith router

[TrikingMama]

 Our new home has a 5Ghz router so I'm unable to connect our Pro 4 devices directly to wifi.  If I add a SmartHub or base station to the system will I be able to use the Pro 4's.  Support suggested I call my internet provider to change our internet to 2.4Ghz. Thanks!

[StephenB]

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@TrikingMama wrote:

 Our new home has a 5Ghz router so I'm unable to connect our Pro 4 devices directly to wifi.  

Almost all 5 ghz routers are using both 2.4 ghz  and 5 ghz radios, so you should be fine.

If you want confirmation, please provide the manufacturer/model of the router.

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@TrikingMama wrote:

Support suggested I call my internet provider to change our internet to 2.4Ghz. Thanks!

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The 5 Ghz is just the wifi, not the internet.  In any case, it's almost certainly not needed.