Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Reply
Discussion stats
  • 10 Replies
  • 965 Views
  • 0 Likes
  • 4 In Conversation
Tamir55
Aspirant
Aspirant
Hello Arlo friends,
I’ve just bought a set of 3 Arlo pro 4 cameras without a base station on Amazon to expand the Arlo pro 3 system that I have.
The product is stuck at the custom by the Israeli communication office demanding for documents. After negotiations we are left with one gap which is the 3rd line in the radio spectrum - EN 300 220-2 V3.1.1 in the EU declaration of conformity. They are asking what is the frequency of this one and a document confirming that.

Arlo support and the seller don’t know what I’m taking about.

Anyone who can help here?

Thanks!!!
10 REPLIES 10
StephenB
Guru Guru
Guru

@Tamir55 wrote:
Hello Arlo friends,
I’ve just bought a set of 3 Arlo pro 4 cameras without a base station on Amazon to expand the Arlo pro 3 system that I have.
The product is stuck at the custom by the Israeli communication office demanding for documents. After negotiations we are left with one gap which is the 3rd line in the radio spectrum - EN 300 220-2 V3.1.1 in the EU declaration of conformity. They are asking what is the frequency of this one and a document confirming that.


It uses 2.4 gHz wifi; the radio isn't in the 25-100 Mhz band that EN 300 220-2 V3.1.1 is focussed on.

 

You could try using the datasheet - highlighting the reference to 2.4 gHz.  https://www.arlo.com/en-us/images/documents/arlopro4/Arlo_Pro4_Data_Sheet_US.pdf

 

 

Tamir55
Aspirant
Aspirant

thanks!

what is the EN 300 220-2 V3.1.1 used for? 

where can I see that the freq is 25-100 Mhz?

StephenB
Guru Guru
Guru

@Tamir55 wrote:

thanks!

what is the EN 300 220-2 V3.1.1 used for? 

where can I see that the freq is 25-100 Mhz?

Look in the title of the specification (link is below)

czohar
Aspirant
Aspirant

HI @Tamir55 

I have the exact same problem with the Israeli custom. 

The custom is not excepting the documents people posted here - 
https://www.arlo.com/en-us/images/documents/arlopro4/Arlo_Pro4_Data_Sheet_US.pdf
and
https://www.etsi.org/deliver/etsi_en/300200_300299/30022001/03.01.01_60/en_30022001v030101p.pdf

 

They are asking for a document with the manufacturer's name (Arlo) and a mention of the 3002200 frequency 

 

Have you found a solution? 

My cameras are stuck there for 2 months now...

StephenB
Guru Guru
Guru

@czohar wrote:

HI @Tamir55 

I have the exact same problem with the Israeli custom. 

The custom is not excepting the documents people posted here - 
https://www.arlo.com/en-us/images/documents/arlopro4/Arlo_Pro4_Data_Sheet_US.pdf
and
https://www.etsi.org/deliver/etsi_en/300200_300299/30022001/03.01.01_60/en_30022001v030101p.pdf

 

They are asking for a document with the manufacturer's name (Arlo) and a mention of the 3002200 frequency 

 

Have you found a solution? 

My cameras are stuck there for 2 months now...


Weird, since the camera simply doesn't use that spectrum.

 

It sounds like you need a custom document from Arlo.  @JamesC: is this something that you can help with. 

czohar
Aspirant
Aspirant

Trying my luck again (-:
@Tamir55 - any luck?
@JamesC , can you please assist?

JamesC
Community Manager
Community Manager

czohar,

 

I've escalated this topic to the care team. I will provide an update as soon as I have more information.

 

JamesC

Tamir55
Aspirant
Aspirant
Hi, any update?
My Arlo pro 4 are stuck at custom for 3 months ….
czohar
Aspirant
Aspirant

Yes!

I got it approved! (never give up) 

Tell me how I can contact you and ill explain 

 

Tamir55
Aspirant
Aspirant

Tamir55

Discussion stats
  • 10 Replies
  • 966 Views
  • 0 Likes
  • 4 In Conversation