Case# 44471896

[Wegentryjr1]

I'd respond straight to the case if I cold, but there doesn't seem to be an option for that. I put in a freshly charged battery in one of my cameras and it just says, "offline". I put in another freshly charged battery in another camera last week and it is not down to 1%..smh. "Support" states that they would monitor one of my cameras and get back to me after a day, but it has been 3 days now. I have gotten ZERO answers. I'm tired of having to try to get these cameras/software fixed. I cannot recommend ARLO for anything.

[JamesC · Accepted solution]

Wegentryjr1,

If you have an open case with support, log in to your Arlo app and navigate to Settings > Support to follow up on the case.

JamesC

[Wegentryjr1]

Any update here?? My batteries are only lasting a couple of weeks!

[Wegentryjr1]

Is there an update on this??

[StephenB]

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@Wegentryjr1 wrote:

Is there an update on this??

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This is a user-to-user community forum - NOT arlo support.

Did you try the instructions that @JamesC gave you above?