Cannot log in — no verification code on app or web

[buifast]

Hi Arlo Support team,

Issue: I can’t sign in to my Arlo account on both the mobile app and the web because I never receive the verification code by email.

Details

• Region/timezone: Viet Nam (Asia/Ho_Chi_Minh, UTC+7)

• Platforms tried:
  • iOS app (latest version)
  • Web: my.arlo.com (also tried Safari and Opera on macOS)

• 2FA method on file: Email.

• No error on the login screen other than “verification required,” but the code never shows up.

What I already tried

1. Resent code many times; waited >10 minutes each try.

2. Switched between Wi-Fi and cellular; rebooted phone.

3. Checked spam/junk folders and email filters.

4. Disabled Focus/Do Not Disturb.

5. Cleared browser cache/cookies; tried private/incognito windows.

6. Tried a different browser.

Request

• Please check if my account is stuck in a verification loop or if there’s a known deliverability issue for Viet Nam carriers.

• If possible, temporarily disable 2FA or provide backup/recovery codes so I can regain access and then re-enable 2FA.

• If you need to verify my identity, let me know the required steps.

• I can provide headers/logs, exact timestamp attempts, and the last 2 digits of my phone number via DM.

Environment

• macOS (Safari 26)

• iPhone app latest version

• Date/time of last attempts: Oct 20, 2025 (UTC+7), multiple attempts between 09:00–10:30.

Thanks in advance!

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.