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Solved! Go to Solution.
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Doug-Padgett,
Try connecting the charging cable and then go through the onboarding process again. Do you still experience the same behavior?
JamesC
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Try the reset procedure found in the FAQs in the support section here. Hold the button for >10 seconds until the LED flashes amber and try again.
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I deleted it from my app; I performed the factory re-set; I got the amber light; I got the blue blinking light; all this about 6 times. Sorry-that's what I meant by my short-hand in my first message. My other three cameras are working fine. How do I send this back. It is intolerable that Arlo does not have a phone for customer service and forces the community to answer. There is not even a way I can see to return a bad product. Please help!
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Doug-Padgett,
Try connecting the charging cable and then go through the onboarding process again. Do you still experience the same behavior?
JamesC
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Thanks. I did that two previous time-no luck. Then waited a day and it has finally worked. I'm connected! I still have a real problem with no "factory support".
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