Arlo|Smart Home Security|Wireless HD Security Cameras

Can't access the subscription.

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mikkox
Aspirant
Aspirant

I recently got four Arlo 4 cameras that are working fine, but I can't buy a subscription plan. I just don't see anything when going my.arlo.com settings and subscription. If I try to do that via Arlo.com website it just take me to the Arlo log in page.

 

I tried multiple browsers and devices.

 

I´m located in the EU.

 

How to proceed?

6 REPLIES 6
jguerdat
Guru Guru
Guru

Try an incognito tab to see if that makes a difference. Have you also tried the app?

mikkox
Aspirant
Aspirant

No difference with incognito tab.

 

I attached the view of subscription pages. 

 

 


02-03-2022-at 16.39. 2@2x.png
mikkox
Aspirant
Aspirant

I am following up with this. Does anyone have a solution?

 

I would imagine that the Arlo support team would be interested in this since it's a quite big conversion killer if I cannot subscribe as a paying customer.

jguerdat
Guru Guru
Guru

You didn't answer my query about whether the same thing happens when using the app. I'd be curious to know what happens when using the app when on WiFi as well as with WiFi turned off.

mikkox
Aspirant
Aspirant

The same thing happens while using the APP, web, different devices etc. Wifi or data roaming. No difference.

JamesC
Community Manager
Community Manager

mikkox,

 

In which country are you located?

 

JamesC

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