Cameras worked fine for 9 months and after software update one works intermittently

[jpatsanas]

I have had the Arlo pro 4 connected since April 2021 and both of them never skipped a beat until the last firmware update that took place around December of this year. Since then I have had nothing but problems with one of the cameras. I have removed - reset - reconfigured - and it will work fine for 1 day and then fail to motion detect until I power cycle - delete camera - sync - reconfigure.. I am paying $15 per month for a service which is literally crap. I know its not a WiFi issue because both cameras are sitting next to one another and it still constantly fails. I have been on hold for hours waiting for someone to answer the phone to support and you have no other ways of logging fault tickets. This is a disaster of an organization if you cannot even provide a basic service. All I want to do is RMA the cameras as Amazon will not return them as its outside of their returns window.. Please respond to me - you have my details on file.

Regards,

Jonathan Patsanas

[Killhippie]

This is a community forum but @JamesC  might be able to help.

[JamesC]

jpatsanas,

Are you using a custom mode or the default armed mode? When you notice the cameras failing to detect motion, are you able to live stream and manually record?

JamesC