Camera removed from account

[M777]

Why does my additional camera keep getting removed from my Arlo account

[jguerdat]

Does anyone else have your login credentials that could be removing it? Have you tried both the app as well as the web client on a computer browser (my.arlo.com) to see if the camera is still there?

[M777]

Thanks, yes tried all of that. I’m the only one with account access. I think it’s Arlo removing it I have 2 other cameras one supported by a Verisure contract and they are ok. It’s the new one I bought from Amazon that seems to be getting removed. I’m struggling to contact Arlo in the UK as they have disconnected their phone line

[jguerdat]

Your post makes me think it's a Verisure issue, perhaps because you're adding a camera that wasn't bought from them. I have no real idea but that seems to be plausible.

@JamesC , @ShayneS , @BrookeN any chance this can be investigated?

[ShayneS]

Hi @M777 

Thanks for the feedback, I provided this to the appropriate team to investigate. Someone will be reaching out to you as soon as possible.