CVR trial period

[Jorma]

I bought an Arlo Pro 4 security camera) from a local department store (Gigantti Finland). It was slightly cheaper than usual because it was a product returned by the customer. Now, however, can’t activate the three-month CVR trial period. I assume that the reason is the buyer who returned the product has activated the account for himself before returning.

Is there anything I or Arlo can do about it, e.g. resetting an unused (for me unknown) account, or is returning the device the only option if I don't want to pay the extra price of 3 * 12,99 €?

I of course have the bill and receipt dated 8/10 and serial numbers for the cameras.

[StephenB]

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@Jorma wrote:

Now, however, can’t activate the three-month CVR trial period.

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There is no trial for CVR.  The trial gives you Arlo Secure.

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@Jorma wrote:

I assume that the reason is the buyer who returned the product has activated the account for himself before returning.

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Likely true. I don't think Arlo can reset the trial, but am tagging the mods ( @JamesC and @ShayneS ) to call their attention to your situation.