Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Bought 2 Pro 4s yesterday, tech support rebooted them and told me I lost 90 day plan

Reply
Discussion stats
  • 0 Replies
  • ‎2022-05-12 05:05 PM
  • 488 Views
  • 0 Likes
  • 1 In Conversation
rambler80
Follower
Follower
‎2022-05-12 05:05 PM

I purchased 2 Pro 4 cameras yesterday.  Got them up and running, but then switched wifi and they wouldn't work.  After 5 hours of trying to trouble shoot I called tech support.  They rebooted them for me, and then told me I've lost my 90 day free subscription.  I argued that point, then they hung up on me.  Now they are past hours, and the Arlo chat says I no longer have my 90 day subscription, so I don't get to talk to a person.  This seems incredibly shady...

 

Anyone else have similar terrible customer support?

Labels:
0 Likes
Reply
Message 1 of 1
488
0 REPLIES 0
Discussion stats
  • 0 Replies
  • ‎2022-05-12 05:05 PM
  • 489 Views
  • 0 Likes
  • 1 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.