Arlo pro4

[susanrnc]

I love my camera(s.  Last month I purchased a new internet network (AT&T).  Is there a way to hook cameras back up.  I don't have the option of switching to 2.4g.

[jguerdat]

Did you remove and/or reset the cameras in your efforts to connect them? If not, renaming the WiFi as before should work seamlesly (you may need to reinsert the batteries to get the cameras back to a known state). Check for typos in the SSID and passwords including possible spaces at the beginning or end of each.

If all else fails, use the following procedure carefully and fully to get them set back up:

If you see Library to view recordings - https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

If you see Feed instead - https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

[jguerdat]

Virtually all routers support both 2.4 and 5GHz bands or older (and some newer) devices wouldn't be able to connect. You may not be able to separate them into unique SSIDs but that's a different issue. The easiest thing to do, assuming you haven't reset the cameras, is to rename the new router/hotspot SSID and password to be the same as your old one. That way the cameras connect automatically. 

So, the question is, what have you already done to try to get the cameras connected?

[susanrnc]

My server was Spectrum and I switched to AT&T Air.  I tried renamed my WiFi, as suggested, but my cameras are not  discoverable.  The cameras are expensive that I don't really want to buy new compatible ones.  Any suggestions?

[jguerdat]

Did you remove and/or reset the cameras in your efforts to connect them? If not, renaming the WiFi as before should work seamlesly (you may need to reinsert the batteries to get the cameras back to a known state). Check for typos in the SSID and passwords including possible spaces at the beginning or end of each.

If all else fails, use the following procedure carefully and fully to get them set back up:

If you see Library to view recordings - https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

If you see Feed instead - https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0