Arlo|Smart Home Security|Wireless HD Security Cameras

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Stevefromak
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Aspirant

I have 4 Arlo Pro4 cameras and 4 Arlo Pro4 solar panels. Just got them all in May of this year. I’ve had issues with two of the cameras going dead overnight and had them both replaced with an RMA. Now I have an issue with a solar panel. I noticed one of my cameras would just disappear from my list. So I would reset it, add new device with my hub station, rename it and then let it sit overnight in the house. All ok until I put it back outside and hooked up the solar panel. Again, it would disappear. I found that if I didn’t hook up the solar panel it was fine, but as soon as I connected the solar panel, it would disappear off my list of devices.  So I put it in another location with a different solar panel and it works just fine.

Would a defective solar panel do this? Keep disconnecting it from the network?

Thanx for any help!

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BrookeN
Arlo Moderator
Arlo Moderator

Can you try to clean the charger's contact points with an isopropyl alcohol and a cotton ball. 

Stevefromak
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I will try that and get back to you 

thanx!

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