Arlo 4

[Gunnerbob]

I have a subscription for 4 cameras and they used to record but now only 1 is recording any idea why

[jguerdat]

What sort of subscription? The cameras come with a trial sub that expires so you need to purchase an appropriate plan if you want to keep the same level of capability.

[Gunnerbob]

I have a subscription for 4 cameras at £8 per month for the year 

[jguerdat]

If you have a legacy subscription, you may want to cancel and purchase a current Arlo Secure or Secure Plus plan. In the current subscription, are all 4 cameras shown as being activated? What is your active mode? Have you checked it for appropriate rules for each camera?

[Gunnerbob]

All cameras are working but only one is recording 

[StephenB]

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@Gunnerbob wrote:

All cameras are working but only one is recording 

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Can you make a manual recording while livestreaming the problem cameras?

[Gunnerbob]

Yes if I go live on the camera not recording then it shows up in the feeds

[StephenB]

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@Gunnerbob wrote:

Yes if I go live on the camera not recording then it shows up in the feeds

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That confirms that the subscription is in force.

Either the camera is not armed, or the motion detection is not working. 

You can test the motion detection using the instructions here:

1. https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera
2. https://kb.arlo.com/000062895/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera-Arlo-Secure-4...

The first instructions apply if you see "Library" in the app.  If you see "Feed" and "Dashboard" instead, then the second instructions apply.

You can check that the camera is armed by looking at the mode you are using.  If there is no rule for the camera, then it is disarmed.  If there is a rule, make sure it is set to record.

1. https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them
2. https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations