Arlo Pro 4 with subscription not recording

[MCali]

Got my pro 4 XL on a smart hub, it’s been a week exactly. So far twice it stopped sending notifications and did not record anything. First time I turned the camera on and off, everything went back to normal. Now again today it did the same thing.

Live feed is working

How do you fix this or what is going wrong?

[jguerdat]

It may be an issue with the connection between the camera and hub. Bring the camera closer to the hub to see what happens. If it's better, you can try a different location for the camera and/or move the hub away from your router. WHat is the house construction? What is the signal strength displayed? Are there any other wireless devices near the hub or camera that could be causing interference?

[MCali]

The hub is separated by two walls, and the camera is about 45 feet away. The signal strength is 1 less than full. When it’s working properly I get notifications in about 5 seconds after detection. I don’t think it can be any faster than that.

No clue what the construction is, it’s an old house that’s built in the 40’s. This is the only camera that’s distant, placed on the other side of a garage and the hub is as close to it as possible

I’m just not understanding what is making it just randomly stop and not start up again.

There is absolutely no interference to my knowledge. It’s basically over 20 ft from the WiFi router and I run a network switch into the room for tv computer etc, everything is hardwired to the network switch

[StephenB]

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@MCali wrote:

There is absolutely no interference to my knowledge. 

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One way to check this is to use a wifi analyzer app (either on an Android phone or a laptop).  Then scan near the camera and near the base/router.

Though that won't find all sources of interference (for instance a microwave oven), and interference can be intermittent.

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@MCali wrote:
This is the only camera that’s distant, placed on the other side of a garage and the hub is as close to it as possible

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Have you tried swapping cameras (seeing if another camera has the same issue in that location)?

[MCali]

I am actually using two cameras for one location.  Not sure what is going on precisely.  My units are XL, so it says the battery is 2.5x larger.  The first camera ate through 90% in 3 weeks.  I just swapped it as I assumed this would be the case with camera two and I need nonstop recording of this location.  Camera two is now going on 4 weeks and it's at 78% at the very same mount this other one was on.  I already contacted support letting them know I think it's a faulty battery.

Nothing worked with the random stopping detection.  Just turned it on and off and it worked again normally, as it did the first time.  Since then though since the battery died got low, I put took out this first camera and put another.  It has had no issues with detection stopping.

Not precisely sure if that unit itself is bad, the battery being bad is an issue.  But after this message I had to turn it on and off a few times and it started working.  On and Off via the app