Arlo Pro 4 XL Smart Hub will not connect to Wi-Fi App tells me "No Arlo defice found"

[GM369]

Greetings, I am working on a new setup, ARLO Pro 4 XL,  3 Camera bundle #1557527 and a Wireless doorbell #1607293. I had the Smart Hup

bworking with one camera, I installed a 32GB USB drive and the App asked to format the drive but was not able to do that? The next day I added and installed the Doorbell, and it was working for me. Then I wanted to add a second camera, the App tells me that the Smart Hub was offline? So, I tried to add it again, but it keeps telling me “No Arlo devices found”. The LED starts out as Solid Amber turns Solid Blue and then to Flashing Amber, I did resets, changed cable’s different locations and nothing.  I need expert advice and help, please. Thank you

[JamesC]

GM369,

What is the LED behavior on the SmartHub? If you've remove or reset the SmartHub, you may need to perform a factory reset and add it back to your account as if it were new, and then start the process of adding cameras again.

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

JamesC

[GM369]

Nothing would work for me, reset after reset. I put back in the boxes and returned to Costco.

Thank you for your followup

[Jaketron]

I have the same thing?
It suddenly just lost connection to wifi and nothing worked so I did the reset but the Amber is just flashing and when trying to add new device it keeps telling me “No Arlo devices found”. System is maybe 2 years old already so please help someone?

[JamesC]

Jaketron,

When you say you reset the device did you follow the instructions here: https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Also, be sure the camera is fully charged, a flashing amber LED could indicate a low or depleted battery: https://kb.arlo.com/642/What-do-the-different-LED-behaviors-on-my-Arlo-camera-mean

JamesC

[Jaketron]

Tnx JamesC,
Actually I already found the cause of error and it was the 'loose' cable port on my router so now everything works again as it should 🙂