Arlo 4 cameras won’t disarm

[Lmsemail]

The cameras do not disarm when I use the app to do so. 

[BrookeN]

What steps are you taking to disarm your cameras? When you say they won't disarm do you mean they are still recording?

[Lmsemail]

Thank you for your response. 

I had a workman here yesterday and he was in and out all day. I pressed “disarm” in the app for all the cameras, but the system recorded his comings and goings all day. I have used the “disarm” function before and it worked properly. I don’t know what I might have done wrong. 

[BrookeN]

Can you try uninstalling and reinstalling the app. See if you have the same behavior when you disarm again. If so please let me know. 

[Lmsemail]

Thank you. 

if I uninstall the app how hard will it be to get my data back into it?

[BrookeN]

You will not lose your data. You just sign back into the app and everything will still be in there.

[Lmsemail]

Ok. I deleted and re-installed the app. And my data did come back. 

But before I can check to see if the “disarm” problem is solved, I have a new problem. Now the app is not giving me a notification of movement on my cameras. I have checked my settings and ithey looks ok. But maybe I don’t understand the settings. Can you please help with this?

[jguerdat · Accepted solution]

Did you check the phone settings for the app to ensure notifications are enabled?

[Lmsemail]

Shame on me. That was it. Thank you.