Arlo 4 Subscription reactivation

[karleneT]

My trial subscription ended today. Trying to reactivate my account. Entered my card info and other details, see update payment which is grayed out and will not allow e to go forward. HELP!!!!

[StephenB]

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@karleneT wrote:

My trial subscription ended today. Trying to reactivate my account. Entered my card info and other details, see update payment which is grayed out and will not allow e to go forward. HELP!!!!

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Generally that means that the app (or my.arlo.com) thinks something is incorrect/missing.

I suggest using my.arlo.com, and not allowing autofill to populate any of the fields.  Let us know if that helps.