App will not see connected camera

[MarkerK]

The Camera is shown connected in the Router but the app says connection failed. The app will not let me add the Pro 4 as a new device.

[StephenB]

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@MarkerK wrote:
The Camera is shown connected in the Router but the app says connection failed. The app will not let me add the Pro 4 as a new device.

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Maybe try again from a PC (browse to my.arlo.com)

[JamesC]

MarkerK,

Try plugging the camera in using a charging cable, allow it to charge for a short period of time and attempt a factory reset. After the reset is finished, attempt onboarding again. Do you still experience the same behavior?

How do I factory reset and re-sync my Arlo camera?

JamesC