App not working

[Pburke87]

My app has been stuck on the arlo opening screen for over 2 weeks now. I cannot access any of my cameras. I have tried off loading and deleting the app, resetting networks, everything I have read. I cannot access anything and it is super frustrating.

[jguerdat]

WHat phone and OS version? Have you tried the web client on a computer?

[Oneharriscot]

I can view my camera on a computer but not on any mobile devices.  Continues to show offline.  I don’t carry my computer around so not being able to use an app is very annoying.

[jguerdat]

You didn't answer about the phone and OS version. Also, have you rebooted the phone and reinstalled the app? Is it possible your cell carrier is blocking Arlo access? Where are you and what carrier?

[Oneharriscot]

I have an iPhone 13 OS 15.5.  I remove the app and reinstalled it.  Then, went through the process to “remove device” camera that was showing offline.  Still showing offline on mobile apps but shows “live” on my computer.  I’m referring to the app not viewing the one camera even while using my home network.  The other 4 cameras are working fine. My carrier is Verizon but that isn’t the problem.  

[StephenB]

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@Oneharriscot wrote:

Still showing offline on mobile apps but shows “live” on my computer.

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Can you livestream the "offline" camera from the computer?