Added new user / No devices error

[Tom_k]

Hello,

next up in my long list of things that dont work.

I added a new user gave him access to my three cams. When checking into his acount, message comes up "no devices"

What is the problem? Any hints?

[StephenB]

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@Tom_k wrote:

I added a new user gave him access to my three cams. When checking into his acount, message comes up "no devices"

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If your account shows that the invitation was accepted, then you probably need to do this: 

• https://community.arlo.com/t5/Arlo-Secure/Invited-friend-cannot-see-devices-on-their-dashboard-Arlo-...

Either both accounts need to be showing "Library", or both need to be showing "Feed".

Also, with feed, he needs to select your location.

[Tom_k]

Thank. But in my case the 2nd user needs to use it via the my.arlo web browser función. Is that not possible?

[StephenB]

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@Tom_k wrote:

Thank. But in my case the 2nd user needs to use it via the my.arlo web browser función. Is that not possible?

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Yes.  But my.arlo.com also now has two user interfaces (like the app).  So you might need the same migration in one or both accounts.

[Tom_k]

Sorry, but I dont get what are the 2 user interfaces. When I log in with the newly created 2nd user I get this page:

With no devices. Where 

[StephenB]

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@Tom_k wrote:

Sorry, but I dont get what are the 2 user interfaces. When I log in with the newly created 2nd user I get this page:

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When you access your account, do you see "Library" in the main menu or "Feed"?

"Feed" is the new interface, "Library" is the older one.

[Tom_k]

I guess I see FEED on the side ....

How can i switch the other to the new design?

[StephenB]

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@Tom_k wrote:

How can i switch the other to the new design?

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The only way is to start to add a Pro 5s or a home security system to the other account (not completing the process).

[Tom_k]

I need to buy it?

Really this is getting better and better. So my wife can not access the cameras in a simple manner? This must be a bad joke. 

[StephenB]

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@Tom_k wrote:

I need to buy it?

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No.  You just need to pretend you have it, and start onboarding.  You obviously can't complete the onboarding - but starting to add the device is enough to migrate to the new experience.

[Tom_k]

First up thanks for your pacience, but there is no 5S avaliable ...

[StephenB · Accepted solution]

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@Tom_k wrote:

First up thanks for your pacience, but there is no 5S avaliable ...

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What geography is this user in?  Was your account created in the same geography as the user you are inviting?

[Tom_k]

Yeah! I made it, had forgotten to turn on the VPN on my first invite, can share now! Many help for the guidance!

No next up I need to get my time zone solved. What to help? Will start a new topic.