ALARM FOR NO REASON

[BOT73]

My brand new Pro 4's alarm regularly starts ringing at 3 o'clock in the morning for utterly no reason as nothing's been detected, there's nothing on the feed, no email alert... Result: interrupted sleep and complete lack of confidence in Arlo's expensive technology! Apart from switching the alarm off completely, which kind of defeats the purpose of buying the thing in the first place, is there another solution? 

[ShayneS]

Have you tried adjusting/lowering the motion sensitivity for that device?

[BOT73]

I of course thought about that, but as it just seems to ring just because it likes to wake me and the whole neighbourhood up I didn't think that would change anything. I'll give it a go anyway, thanks. 

[StephenB]

Are you using both motion detection and audio detection?

If you are, then try disabling audio detection for a while, and see if that stops the false alarm.

[BOT73]

No, only motion. Two alarms within 30 mins of installing everything made it clear my neighbourhood was too noisy for audio. Someone suggested I reduced the sensitivity, which seems strange as it's ringing without detecting anything, so we'll see how that goes...  

[StephenB]

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@BOT73 wrote:

Someone suggested I reduced the sensitivity, which seems strange as it's ringing without detecting anything, so we'll see how that goes...  

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Do you use activity zones?

When on battery power, the activity zones are processed in the cloud, not the camera.  In that situation, the alarm will sound even if the motion is out of the zone.

Does it always go off at precisely the same time?

[BOT73]

Yeah, using activity zones and yes it does strangely indeed seem to go off at the same time. 

[StephenB]

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@BOT73 wrote:

Yeah, using activity zones and yes it does strangely indeed seem to go off at the same time. 

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Try removing the zones, and then see if you get a recording.

[BOT73]

Okay.

Q. Why do you think it rings at the same time? You've obviously heard of that happening before. Seems weird. 

[StephenB]

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@BOT73 wrote:

Q. Why do you think it rings at the same time? You've obviously heard of that happening before. Seems weird. 

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It is weird.  But let's first confirm that the camera isn't detecting something out of the zone.