Arlo|Smart Home Security|Wireless HD Security Cameras
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video library not accessible because

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  • ‎2020-09-21 08:05 AM
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mhenderson
Follower
Follower
‎2020-09-21 08:05 AM

About 40%-50% of the time no video history (and I mean none whatsoever, not missing just one or two days) shows up for each device.  Related, the smart hub doesn't show up as a video library from which to draw from . I don't subscribe to the online service and rely on the Smart Hub to archive videos. This is more than annoying, it's a defect in the product that, if not solvable, makes it an inferior product that consumers should be aware of.

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JamesC
Community Manager
Community Manager
‎2020-09-21 10:14 AM

mhenderson,

 

This could indicate that either the cameras or SmartHub are dropping offline or losing power. When this occurs, are you aware if the cameras are online or if the SmartHub has lost power?

 

JamesC

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