pro3 installation problems renaming camera

[cpk111]

Just opened my five Pro3 cameras to connect to VMB4540 SmartHub.  All 5 cameras are recognised on my device screens as their serial numbers clearly show in app.  However, the software forces me to select one at a time to RENAME.  Renaming crashes app on Android and times out on IOS and a desktop computer.  All devices have latest operating systems and firmware on SmartHub is updated to latest.  I have tried using Samsung phone, iPhone, iPad and desktop computer, so it is safe to say it's not related to any single platform.  As suggested, I have also distanced the SmartHub a couple of metres from my modem/router.  I need help, as these can't even be installed.  Thanks.  

[TomMac]

First try and reboot the base and test again ( power off / on )

[JamesC]

cpk111,

Are you still experiencing an issue after rebooting as suggested above? Please let us know.

JamesC

[K80Shooter]

Just a thought, if the above does not work why not try to delete the cameras and then re-add them. Maybe worth a shot.

[cpk111 · Accepted solution]

Thanks for all help.  All working now. Did a hard reset of base station (paper clip in little hole, held down for 10 seconds). Rebooted and now all cameras can be found and renamed. Cheers.