Arlo|Smart Home Security|Wireless HD Security Cameras

cameras have good connection but the picture is pixelated and the connection circle just spins

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Coryds
Follower
Follower

Is Arlo doing anything to fix the bugs and connection issues with the app? Hundreds of negative reviews and no real solutions other than to delete the app and start over. I have several cameras and do not have time to start over... Arlo, please do better and fix your app. My cameras have good connection but the picture is pixelated and the connection circle just spins. Having to close the app several times to get video is unacceptable! We all have to pay for a monthly subscription now so you have the money... FIX IT!! #junk

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JamesC
Community Manager
Community Manager

Coryds,

 

The symptoms you describe generally indicate a connectivity issue, not an app issue. Does this happen with all of your cameras or just some of them?

 

If you log on to a PC and try streaming a camera using the web client, is the behavior the same?

 

JamesC

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