arlo pro 3 viewing clips in the cloud in 2k

[colin1892]

Hi i have just bought the arlo pro 3, i can stream locally when connected to my wifi in 2k, how can i view the motion clips stored in the cloud on the app in 2k, currently when i view it it does not seem to be in 2k, do i need to purchase an add on, if so where do i do that? I currently have the free 3 month trial that came with it, i currently have 3 cameras, one being an arlo pro 3 and the other two being arlo pro 2's, i am using the arlo pro 2 basestation, many thanks.

[StephenB]

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@colin1892 wrote:

i am using the arlo pro 2 basestation.

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That could be the issue.  Some bases are limited to 1080p.  https://kb.arlo.com/000062253/Is-Arlo-Pro-3-backwards-compatible-with-my-existing-Arlo-system

[colin1892]

i have the vmb4000, this should be fine shouldn't it, is there an add-on to view clips on the app in 2k, as i say i can stream locally in 2k fine, thanks.

[colin1892]

this is also taken directly from the arlo pro 3 FAQ'S

Is 2k recording free?
Users of Arlo Pro 3 can enjoy 2k content without a subscription. You can use 2K by local live streaming or recording 2k motion content onto a USB device when inserted into an Arlo SmartHub. We recommend you purchase an add on service to store 2K, motion-activated clips to the Arlo Cloud for easy access anywhere your mobile app has a data connection.

[JamesC · Accepted solution]

The vmb4000 supports local live streaming and local recording up to 2K for Arlo Pro 3. Cameras synced to the vmb4000 will save cloud content up to 1080p. Arlo Pro 3 needs to be synced to a vmb4540 or vmb5000 SmartHub for cloud recordings to be saved in 2K.

JamesC

[colin1892]

Thanks James, it’s a shame they market it to say it will be compatible with my basestation, then when you buy it they don’t say you can get 2k clips in the cloud otherwise i wouldn’t of bought it, guess it will have to be returned then as a new basestation is about £150-£200