all 8 pro3 camera and wired doorbells lose access from app simultaneously; internet fine

[Mostyngoodwin]

we have 8 pro3 camera and wired doorbells

all have connectivity to the base station and the base station has internet access

the system works fine for a few days post unplugging the base station for 60 seconds and then reconnecting it. however, after a few days we lose access from the app simultaneously to all the cameras and doorbells. the cameras stop recording and there are no videos captured when we reboot the system. strangely i think the doorbells still indicate when they were pressed but nothing from the cameras

the internet signal to the base station is fine - blue led light still lit

this is happening every

[JamesC]

Mostyngoodwin,

I encourage you to reach out to the Arlo Support team to further investigate this issue. You can find options to contact Arlo Support within the Arlo Secure mobile app under Settings > Support.

JamesC