Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Why do I have to download mp4 files on my PC Browser?

Reply
Discussion stats
  • 1 Reply
  • ‎2020-10-24 07:24 PM
  • 479 Views
  • 2 Likes
  • 2 In Conversation
digicoustic
Follower
Follower
‎2020-10-24 07:24 PM

Why do I have to download mp4 files on my PC Browser?  I can't just click play.  Chrome can play mp4 files, why can't the website?

Labels:
Reply
Message 1 of 2
479
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2020-10-25 12:51 PM

Chrome and most other browsers can't play 2/4K videos. Apparently it's a licensing issue for the codec. Edge can do it if you have new enough video hardware (recent) as well as a download from the Microsoft store (I forget what it's called). The hardware is the big issue.

Reply
Message 2 of 2
466
Discussion stats
  • 1 Reply
  • ‎2020-10-24 07:24 PM
  • 480 Views
  • 2 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.