Wall mount issues

[Melhartsock]

Just recently installed Arlo pro 3. Had a handyman install the wall mount outside. I went to take the camera down to charge. Couldn’t figure it out and ended up unscrewing the camera from the mount. Now I can’t get it back on because the screw moves back into the mount and isn’t stable enough for the camera to screw into it. And I can’t figure out how to take the white plate off the wall.  Tips or tricks that I’m missing ?

[StephenB · Accepted solution]

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@Melhartsock wrote:

Couldn’t figure it out and ended up unscrewing the camera from the mount. Now I can’t get it back on because the screw moves back into the mount and isn’t stable enough for the camera to screw into it. And I can’t figure out how to take the white plate off the wall.  

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Is this the anti-theft mount?  There's a photo here

• https://www.arlo.com/en-us/products/VMA5100-10000S.html

Some instructions are here:

• https://kb.arlo.com/000062332/How-do-I-use-my-Arlo-Total-Security-Mount

If this is the mount, try taking the camera out of the housing using the security key ( a 2 mm hex wrench will also work).  Then attach the housing back to the wall plate, and then put the camera back in the mount.