WMB4540 is connected to the internet but wont get recognized mby my app

[kb7obl]

my WMB4540 went off line 

repowered it and still no luck

rebotted modem and repowered base no luck

did a reset on the base and now have blue light which is supose to mean it is connected to the internet

my app will not recognize the base station

[jguerdat]

If you actually reset the hub by holding the button for >15 seconds, until the LED started flashing amber, you also need to remove it (and all devices connected to it) from your account before claiming it again. You can't add a device that's already in your account.

[kb7obl]

After reseting it removed all my devices from my account it looks like.

That is why I am starting with getting the base on first and then add the cameras

[jguerdat]

Do you show ANY devices connected to your account? WHile resetting the hub also removes the cameras, you need to make sure that your account reflects that all devices, hub and cameras, are gone. If not, remove them from your account and then try claiming the hub.

[kb7obl]

Yes it shows nothing so I thought I must add the base station first

[jguerdat]

Is a VPN in use? If so, disable it for setup purposes. Also try using the web client (my.arlo.com) on a computer browser.

[kb7obl]

I am not using and VPN and yes I have tried my phone app and the Arlo.com from my computer. They both say no hardware found. This system has been working for a few years and just went off line recently. I have not changed anything pertaining to my internet connection. The blue light on the base station only stays on for a day or so and goes back to steady orange after that. Is that common if I was never able to connect to it? 

[jguerdat]

No, it's not normal. I suspect the base has an internal problem and needs to be replaced.

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.