Videos stored on base station not available

[Chris999999]

I get this error Videos stored on base station not available. I have 2 arlo pro 3s and a wired doorbell connected to the base station. I can’t view any recordings from my base station. I already tried restarting the base station and reinstalling the app. What else has everyone tried?

[StephenB]

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@Chris999999 wrote:
I get this error Videos stored on base station not available. I have 2 arlo pro 3s and a wired doorbell connected to the base station. I can’t view any recordings from my base station. I already tried restarting the base station and reinstalling the app. What else has everyone tried?

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Are you running iOS or Android?

Is this happening

• when the phone is on your home wifi?
• when away from home?
• both?

[Chris999999]

Tried on iOS and android , home WiFi, haven’t tried it away from home

[StephenB]

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@Chris999999 wrote:
Tried on iOS and android , home WiFi, haven’t tried it away from home

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And with both iOS and Android, you can select the base as the library, but then get this error message?

[Chris999999]

iOS I can select either cloud or base station to view. Android just says library and I can’t view from either

[StephenB]

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@Chris999999 wrote:
iOS I can select either cloud or base station to view. Android just says library 

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Is the Android phone using a friend account?  Only the primary account can access the local recordings.

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@Chris999999 wrote:
iOS I can select either cloud or base station to view ...  and I can’t view ...

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I suggest restarting the base, and see if that helps.

If it doesn't, then try ejecting the storage, and making sure the recordings are there (connecting it to a PC).

[ByronHChen]

I have the same issue, that is, “videos stored on the base station are not available”. I have followed your advice, restarted the base station, but not work. Rejected the USB, still not work. I then tried reset the base station by pinning the reset button, which resulted removal of the base station, so that I have to add it back in the app. Sadly this still not work? Please let me know what else I can do? Thanks!

[StephenB]

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@ByronHChen wrote:
Please let me know what else I can do? Thanks!

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I can't think of any other troubleshooting steps.  Of course getting a subscription would be a workaround, but you would need to pay for that.  It would get you the videos, and also entitle you to phone support.