Videos from one camera are not showing in library

[tomatt]

The videos from the Arlo Pro 3 are not able to be viewed in the library.  

The problem is as follows:

When in the Library - Select Filter > Device > Any

The Arlo Pro 2 is listed under Device and therefore the video clips from this camera are viewable.

The Arlo Pro 3 is not listed under Device and therefore the video clips from this camera are NOT viewable.  

I don't see any option to add the Arlo Pro 3 to the Device List (under Library > Filter.

Any feedback / help is appreciated.

[StephenB]

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@tomatt wrote:

The videos from the Arlo Pro 3 are not able to be viewed in the library.  

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Do you have a subscription for the Pro 3?

[tomatt]

I don't have a subscription.  I had two Arlo 2's and one broke; so I bought an Arlo 3 ....

Are you saying that I need a subscription in order to access the video alerts?

[StephenB · Accepted solution]

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@tomatt wrote:

Are you saying that I need a subscription in order to access the video alerts?

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Yes.  The Pro 2 cameras came with free 7-day cloud storage.  Newer cameras (starting with the Ultra in 2018) all require a subscription to get any cloud storage.  That includes the Pro 3 (launched in 2019).

If you have a USB stick installed in your base station, you will find that the videos are stored there.  But older bases (VMB4500 and earlier) require you to eject the USB drive, and then connect it to a PC to see those videos. 

A SmartHub (VMB4540 or VMB5000) would let you access the videos from the app using a feature called "direct access to local storage".  But that has quite a few limitations - one being that you can't access the videos from the browser (only the app).  Given those limitations, and the price of the smarthub,  IMO it is more cost effective to get a single camera subscription for the Pro 3.