VMB4540 Local Storage Base Station Videos Not Available

[brad860]

I have used my VMB4540 Base station with Pro 3 cameras with no issues for a while but the last couple of months I've not been able to watch the videos, never an issue before.  I do get notifications that the cameras pickup activity and can watch live fine. 

While at home on the wi-fi I use the Arlo app, click Library, change the drop down to Base Station to locally access the videos.  After thinking for about 30 seconds it pops up with "Videos stored on Base Station are not available. Please check your connection settings."  I am not using port forwarding. 

When I plug the drive into a computer I can see and watch the videos.  Doing this every time I want to watch videos isn't ideal.  I don't use the cloud service.

I have done the following:

- Deleted and reinstalled the app on my iPhone

- Restarted the Arlo device, multiple times

- Ejected and taken the drive out of the base station with and without power, multiple times

- Reformatted the drive both with Arlo and my computer, multiple times

- I don't see any pending updates for my phone, the Arlo app, or the basestation

It seems it's mostly an issue with being able to watch the video within the app.  I've tried reading the Arlo help articles and other posts but haven't made much progress in solving my issue.  Anyone have any suggestions?

[jguerdat]

Without a subscription, you will only get notifications but no cloud recordings. My guess is that you don't have a sub (the trial sub expired) so you can only view local recordings. Is all of this correct?

You can remotely view your local recordings by selecting the choice of port forwarding in your Storage Settings. However, since you're on iOS, there has been an issue with that app version and port forwarding that I don't know has been resolved. The other choice is to use router-based VPN (check your router's manual) so you can connect to the router using the proper VPN app for that router on your phone. That puts you effectively on your home network so you can view the recordings as if you were at home on your WiFi.

[brad860]

Not being able to viewing the local recordings is the issue.  Never was an issue before and I didn't make any changes to the setup, just lost access to being able to view in the app.

[jguerdat]

There have been reports that resetting the hub (and, thus, the whole system) has fixed the problem. Certainly not ideal. You seem to have done everything else I'd try first so that may be the ultimate solution. 

Just a thought - do you have access to any Android devices to see if they work? You could use a friend's phone to do this - load the app, log in and see what happens. Afterwards, delete the app.