Unable to view locally stored recordings with iPhone app

[Hansy]

Unable to view locally stored videos through app. Rebooted and still did not help

[jguerdat]

Did you reinstall the app? Have you checked the local storage settings for base/hub to see if the available space is going down? How about safely ejecting the drive and viewing on a computer?

[Hansy]

Yes tried rebooting - no I don’t want to eject and check on my computer- it should work through the app

[dcfox1]

---

@Hansy wrote:
Yes tried rebooting - no I don’t want to eject and check on my computer- it should work through the app

---

I think @jguerdat meant just trying to eject and viewing in the computer to check if local recording is working at all.

[StephenB]

---

@dcfox1 wrote:

---

@Hansy wrote:
Yes tried rebooting - no I don’t want to eject and check on my computer- it should work through the app

---

I think @jguerdat meant just trying to eject and viewing in the computer to check if local recording is working at all.

---

Yeah.  And it also lets you see if the USB storage has failed or not.  I also suggest trying this - and while you are at it, see if you can copy a file to the USB storage.

If Windows offers to "repair" the USB file system, then let it do that.  That could be the problem.

[jguerdat]

---

@Hansy wrote:
Yes tried rebooting - no I don’t want to eject and check on my computer- it should work through the app

---

I didn't ask about rebooting since you already had said you had done that. I asked about reinstalling the app.

[Hansy]

Yes - I removed the usb safely and was able to view on my computer just fine. I would like to view via my app though as it saves me time

[StephenB]

---

@Hansy wrote:
Yes - I removed the usb safely and was able to view on my computer just fine. I would like to view via my app though as it saves me time

---

Some of your posts have the VMB4500, others have VMB4540...

That can only be done with the smarthubs (VMB4540 and VMB5000).  Not the VMB4500.

If you have a VMB4540, have you enabled direct access to local storage in the base settings?