Unable to connect the Essential Camera 2nd generation

[mousefhaddad]

hello

having trouble adding Arlo essential outdoor camera 2nd generation to 2.4 ghz wifi

not hearing chim when scanning the QR code. 

i removed the cover on the lens

i increased the brightness of the tablet

i reset the camera 

but still unable to connect

is there another method to add the camera to wifi

[BrookeN]

Is this a new camera or was it previously on the account?

[StephenB]

Is Bluetooth enabled on the tablet?

[mousefhaddad]

Yes it a brand new camera

[mousefhaddad]

Hello, Yes its is 

[BrookeN]

Do you have another device you can try to use to onboard the camera?

[mousefhaddad]

hello 

its a new camera and the first one on the account

[StephenB]

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@mousefhaddad wrote:

its a new camera and the first one on the account

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@BrookeN is asking if you can try onboarding the camera using a smartphone.

[BrookeN]

@mousefhaddad were you able to get the Essential camera onboarded to the account?