Two steps autentication locks me out of my account

[fabiop]

My problem has nothing to do with the hardware.

The problem is I log-in to my Arlo account but the two steps identification does not send a code to my e-mail. 

So I am stuck.

The on line help seems completely useless and when I finally got to the point of being connected to a live person, it tells me I have to buy that support.

Great Arlo locks me out of my account so I cannot change anything and wants to be paid to support me.

Has anyone been locked out of their account?

Were you able to disable the two steps verification? 

[JessicaP]

Hi fabiop,

Try using this article to troubleshoot the problem you're having with Two-Step Verification: Why isn't two-step verification working?