Pro3 - Local storage does not work

[MH_AK7]

Dear Arlo-members,

I'd like to save all records on a local storage.

I already put a storage to the base unit. It's formatted and recognized by the system.

BUT if there are movements recorded, they are not stored on the local storage.

The Camera is definitely active while movements.

I guess I made all settings correct (attached some pictures).

Maybe some of you have similar cases and hopefully a solution for it.

Thanks in advance.

Thats how it should like like (Show "Cloud" and "Local"). Unfortunately it looks like on the next picture.

Thats how it looks right now.

[BrookeN]

Please try the following troubleshooting steps:

https://kb.arlo.com/000062727/Why-am-I-unable-to-access-my-Arlo-recordings-in-Local-Storage

[mihauck]

Dear BrookeN,

unfortunately this troubleshooting did not solve the issue.

I really wonder that the set up is done correct. Even the storage symbol turns yellow when the camera is active, which means that it should store sth on the local device.

Please have a look to the settings. I really do not understand it.

 

 

 

 

What I was really wondering about is that when going to the feed I am just asked for an abo to have a look to videos from past 30 days. 

My son has the same system with the same local storage device with the same settings. With him it works perfect.

Thank you.

Regards

 

[BrookeN]

Is it just the one camera that will not save to local storage?

[mihauck]

Thanks for your answer.

Unfortunately it's the same with all 4 cameras.

[BrookeN]

Can you do a live recording?

[mihauck]

I can have a livestream, yes.

But there is nowhere a "record" button I can press.

[BrookeN]

Have you tried removing the camera from the account and adding it back on? As well as uninstalling and reinstalling the app?