Pro 3 cameras with Smart Hub not recording in Arlo Secure Muli Camera library

[kenf307ken63]

Just signed up for Arlo Secure Multl Camera plan.  Cameras not recording to library.  Have a USB inserted in Hub, do I have to remove it?  Dashboard states all 6 cameras are recording but 2 are not in library.  Help.

[StephenB]

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@kenf307ken63 wrote:

 Have a USB inserted in Hub, do I have to remove it?

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No.

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@kenf307ken63 wrote:

Dashboard states all 6 cameras are recording but 2 are not in library.  Help.

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Try making a manual recording from each (while livestreaming).  That should confirm that the cloud storage is available for all the cameras.

If you have 2K livestreaming enabled, you'll need to temporarily turn that off in order to make a manual recording.

[kenf307ken63]

Tried the manual recording and it was working.  Apparently there was little activity for the cameras to sense. Thank you.