Arlo|Smart Home Security|Wireless HD Security Cameras

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Rcar1313
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Aspirant

2.5 yr old pro 3 cam not working on live feed last few weeks again. I will record and  The other 3 cams work just fine.   Im guessing they sent another bad update?

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jguerdat
Guru Guru
Guru

Working fine here. Not likely an update issue since it seems to be a local issue. Have you rebooted your hub and maybe reinserted the camera battery to get to a known config? Worst case, removinng the camera from your account and reinstalling should fix any weirdness.

Smatso
Aspirant
Aspirant

I rebooted the Hub as well as removed device in question and tried to reinstall it. However, it doesn't come online. It's fully charged and the solar panel works because I tested it with my other camera. What shall I do now? Purchase a replacement camera?

jguerdat
Guru Guru
Guru

Certainly a possibly faulty camera. If you have a subscription use Settings, Support (Center) to choose your camera model and start talking to official support for a possible RMA.

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